Toyota Competency Framework launched – enabled by MTI
MTI Consulting launched the Toyota Lanka HR re-engineering and competency development assignment in September last year. The HR consulting project which is executed through the application of MTI Consulting’s Competency Integration Model was approved as the basis to holistically develop a competency framework for Toyota Lanka. The project which examined the external environment, the key stakeholders and the HR value chain before recommending a competency map for Toyota was completed this month. Initially, MTI conducted a thorough environmental scan which identified several impacts that it had on Toyota Lanka’s three main businesses: Sales, Service & Spares. These impacts in turn were translated to implications for Toyota Competencies. Several of these implications included the need to undertake proactive selling, manage customer relationships and reduction of cost of operations. The need to nurture these competencies are more so relevant today than before with the contracti...